Honor Marks Company’s Fourth Win in 2012 for Delivering Superior
Support to Channel Partners
BOSTON – October 31, 2012 – Intronis, Inc., provider of world-class cloud backup solutions for the IT channel, today announced it has earned its fourth Best Customer Support award from members of the ASCII Group, the world’s largest IT solution-provider community.
Chosen by attendees of ASCII’s 2012 Success Summit in New Jersey, the honor recognizes Intronis for its relentless commitment to channel partners and industry revered best practices around customer support. The award was presented to Intronis Vice President of Channel Development Ted Roller during the event’s closing ceremonies.
“Our U.S.-based technical support team is our front line for ensuring our channel partners’ success. Intronis partners know that when they contact us with a question or issue, they’ll be answered by a knowledgeable expert who can quickly provide the answers they need to get them back to work,” said Roller. “Customer support is an important part of our partner engagement model and helps us to deliver a solution that enhances the value of our channel partners’ services and lowers the Manhours per Gigabyte™ by saving them valuable time managing backups.”
Intronis earned awards for Best Customer Support earlier this year in Orlando, Los Angeles and Chicago. It also received its seventh Best Revenue Generator Award during this year’s ASCII Success Summit in Washington D.C. Intronis was the ASCII Vendor of the Year for 2011 and was named a Top Contender in the ASCII Cup competition in 2012.
Intronis continues to invest in the technology, people and enablement resources that channel partners need to successfully sell cloud backup and recovery solutions as a service to small and midsize businesses (SMBs). With thousands of channel partners, Intronis is renowned for offering turnkey, reliable solutions that meet the business needs of SMBs and make it easier for MSPs and IT service providers to generate profitable, recurring revenue streams.
About the ASCII Group
The ASCII Group, Inc., headquartered in Bethesda, Maryland, was established in 1984, with additional offices in Canada and the UK. ASCII is the largest paying community of independent computer solution providers in the world with more than 2,000 members and system wide end-user sales of approximately $10.5 billion. ASCII provides technology tools, products and services to assist independent information technology resellers increase profits, reduce costs, and grow their respective businesses. For more information, please visit www.ascii.com or www.asciievents.com for more information on the ASCII 2012 Success Summits.
Intronis Cloud Backup and Recovery is a world-class cloud backup solution for the IT channel. Intronis provides the industry’s easiest to use secure data solution for offsite and local backup, which generates a monthly recurring revenue stream to add to your business. Intronis offers the best, deepest Exchange and SQL backup on the market, U.S.-based customer support, and is also integrated to major solutions in the MSP ecosystem. The solution has been field tested by thousands of MSPs and the industry spoke by awarding Intronis the 2011 Vendor of the Year from ASCII. barracudamsp.wpengine.com.