New Cloud Services Alliance Enables VARs and MSPs to Monitor All Intronis Backups from Continuum Portal and Receive Automated Tickets Related to Backup Activity
BOSTON – Jan. 14, 2014 – Intronis, Inc., a provider of world-class cloud backup solutions for the IT channel, and Continuum, the industry’s only channel-exclusive provider of fully integrated managed services, today announced a strategic technical alliance that simplifies and consolidates the day-to-day monitoring of Intronis backups on Continuum’s Remote Monitoring and Management (RMM) platform. The result is greater productivity and operational insight to enable channel partners to work smarter and faster, increasing service levels and margin potential.
Additional time- and cost-saving features and benefits that value-added resellers (VARs) and managed service providers (MSPs) gain as a result of the new integration include:
- Intuitive Web-based API for faster configuration and deployment
- Ability to monitor all Intronis backups from the Continuum IT Support Portal
- Introduction of automated ticketing from Continuum’s ticketing system to streamline backup monitoring and increase service productivity
- Comprehensive, Intronis-specific data available in Continuum’s RMM platform provides greater detail on backup activity
“By integrating Intronis and Continuum, we are making it easier and more profitable for our mutual channel partners to deliver backup and recovery solutions as part of their managed IT services,” says Chuck DeLouis, Vice President of Product Management at Intronis. “In 2014, Intronis channel partners can expect continued advancements in our technical integrations, as well as more emphasis on collaborative marketing resources that will help them differentiate, manage and grow their IT services business.”
“Intronis and Continuum are two of the industry’s best channel vendors and this integration certainly makes it a lot easier for our technicians to deploy and manage our cloud backup services remotely,” says
C.J. Ezell, Founder of A-Safe Managed Services. “The automated ticketing and integrated Intronis dashboard are service-minded, time-saving features that will help us deliver an even better customer experience.”
The new integration between Intronis and Continuum is available now in the Continuum RMM platform. Mutual Intronis and Continuum partners should contact Intronis support for the necessary Intronis API credentials. A webinar discussing the new integration will be featured online at barracudamsp.wpengine.com/resources. Additional resources and information will be made available on Intronis’ website and Continuum’s partner support portal.
“Providing complete monitoring and management of backup and recovery is an essential part of any managed services solution set and the integration between Continuum and Intronis is the latest example of how we’re enabling increased efficiency for our partners,” says Dee Zepf, Vice President of Product Management and Technical Services at Continuum.
Continuum is the technology industry’s only channel-exclusive provider of fully integrated managed services solutions. The SaaS-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive offering is backed by an industry-leading network operations center (NOC) and Service Desk, completing a unified managed services experience. The company employs more than 700 professionals worldwide, supports over 3,300 partners and monitors half a million endpoints.
Intronis Cloud Backup and Recovery is a world-class cloud backup solution for the IT channel. Intronis provides the industry’s easiest-to-use secure data solution for offsite and local backup, which generates a monthly recurring revenue stream to add to your business. Intronis offers the best, deepest Exchange, SQL backup on the market, supports virtualized environments with native VMware backup and is integrated to major solutions in the MSP ecosystem. Partners receive expert customer support from our U.S.-based team. The solution has been field tested by thousands of MSPs, and the company has been named Best Revenue Generator seven times and Best Customer Support three times by members of ASCII. barracudamsp.wpengine.com.