Break-fix customer needs assessment worksheet

As you prepare your argument for converting the last of your break-fix customers to managed service contracts, you’ll need to have a detailed understanding of each customers’ unique needs. In your next business planning meeting with one of these customers, ask questions that will uncover their specific needs, challenges, and reasons for remaining break-fix. To facilitate these conversations, use this list of questions to help you find out how their business works and identify how your managed services can help their organizations.

Download our needs assessment worksheet to help uncover your break-fix customer pain points.