Industry Innovator Awarded Silver Stevie for Customer Service Department of the Year; Vice President of Partner Success Jasmine Lombardi Named Gold Stevie Award Winner for Customer Service Leader of the Year
Chelmsford, Mass. – March 31, 2016 – Intronis MSP Solutions by Barracuda, provider of backup and data protection solutions for managed service providers, is pleased to announce it earned two Stevie® Awards — the world’s premier business awards which honor and generate public recognition for the achievements and positive contributions of organizations and working professionals worldwide.
The wins included Jasmine Lombardi, vice president of Partner Success at Intronis being honored with a gold Stevie in the “Customer Service Leader of the Year” category, and the Intronis Partner Success team receiving a silver Stevie in the “Customer Service Department of the Year” category. The Partner Success team was recognized for its unique combination of comprehensive onboarding and technical support, online training and certification, sales and marketing enablement resource hub, and dedicated partner success managers, all of which work together to ensure that each Intronis partner is poised for success. The 2016 Stevie Awards were presented during the 10th Annual Stevie Awards for Sales and Customer Service gala held on March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the United States and several other nations attended.
“We are proud that The Stevie Awards has recognized Jasmine and our Partner Success team with these two prestigious and distinctive honors,” said Rick Faulk, vice president and general manager, MSP Solutions, at Barracuda. “Together, they have diligently worked to enhance the Intronis partner experience, and they have brought to market a series of innovative and actionable enablement resources to expand our partners’ value and success now and in the future. These wins serve as testimony to the unwavering commitment and superior service that Intronis Partner Success brings to our MSP partners.”
With more than 25 years in the technology industry, Lombardi currently leads Intronis’ Partner Success team and manages all partner-facing functions for the organization. In this role, she spearheads the strategic role of managing the lifecycle of a partner. Under her leadership, the Intronis Partner Success team has consistently surpassed its revenue, retention, and customer satisfaction goals. Lombardi’s efforts have directly resulted in improving Intronis’ Net Promoter Score among its partners, increasing channel satisfaction, and nurturing a more loyal and active partner community. In 2014, Lombardi received the Silver Stevie for Women in Business “Female Executive of the Year” Award.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments, and we congratulate all of the winners on their commitment to excellence and innovation.”
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. The average scores of 115 professionals worldwide, acting as preliminary judges, determined finalists. More than 60 members of several specialized judging committees determined the Gold, Silver, and Bronze Stevie Award placements from among the Finalists during the final judging earlier this month.
About Intronis MSP Solutions by Barracuda
Intronis MSP Solutions by Barracuda provides data protection for businesses, delivered exclusively through the IT channel. Intronis enables MSPs to centrally deploy and manage a broad portfolio of services — protecting business-critical files, folders, email, applications, and servers, locally and in the cloud — through a rebrandable console that integrates with major RMM and PSA tools. MSPs benefit from a true partnership with Intronis, through fixed pricing plans and partner enablement tools that help MSPs accelerate growth and increase profits. Intronis was acquired in October 2015 by Barracuda. To learn more about Intronis MSP Solutions by Barracuda, follow the channel-friendly cloud backup and recovery innovator on Twitter and LinkedIn, and read the Intronis Cloud Backup and Recovery Blog.
About Barracuda Networks, Inc. (NYSE: CUDA)
Barracuda (NYSE: CUDA) simplifies IT with cloud-enabled solutions that empower customers to protect their networks, applications, and data, regardless of where they reside. These powerful, easy-to-use and affordable solutions are trusted by more than 150,000 organizations worldwide and are delivered in appliance, virtual appliance, cloud, and hybrid deployments. Barracuda’s customer-centric business model focuses on delivering high-value, subscription-based IT solutions that provide end-to-end network and data security. For additional information, please visit barracuda.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards