Grow your business without extending your payroll
Provide around the clock NOC and Help Desk services that seamlessly integrate with Barracuda RMM to enhance an MSP’s service offerings.
Barracuda MSP NOC and Help Desk services team acts an extension of the MSP’s technical team. Our service team will answer calls on behalf of the MSP and provide fully brandable reports.
Barracuda MSP will set up NOC and Help Desk services to subscribed sites for all managed devices, groups, and integrate with the PSA tool of your choice for ticket management.
NOC and Help Desk Service Features
Extensive Product Expertise
Our technical team includes senior staff who are all highly trained to ensure the highest quality of service.
Weekly and monthly reports outlining services delivered are provided to help the MSP communicate their value to customers.
Extended Help Desk
Customers who require after-hour support can subscribe to the extended Help Desk and have access to toll-free calling, email, online chat, or ticket creation from their workstation.
The NOC Services team works with you to onboard new customers quickly – using best practices for alert configuration, notification rules, policy modules, and more.
Services available with Barracuda RMM
The only way to deliver solid cybersecurity is to protect every layer of the business. Combining the right layers in an intuitive delivery platform ensures that you have superior protection on all fronts while eliminating complexity.